Ryan Mui

Software Engineer & Project Lead

2022 - Present

Opentrons, Pandemic Response Lab, Long Island City, NY

• Develop frontend and backend features for the Laboratory Information Management System (LIMS) of one of the country’s highest throughput robotic laboratory automation COVID-19 PCR testing facilities
• Build features, identify bugs and provide on-call rotations and support
• Serve as a domain expert to preserve performant diagnostic pipeline and reduce costs by identifying effective target sets of positive samples for additional genomic sequencing and analysis for scalable production
• Communicate insights, guide feature requests and participate in roadmap planning with UX, Product and Leadership
• Mentor bioinformaticians and data scientists on Docker and containerization, and advantages of Continuous Integration/Continuous Development methodologies and Agile practices

Software Engineer

2021 - 2022

Fulton Fish Market, Bronx, NY

• Wrote clear, well-tested performant code and improved code readability
• Traced root bug causes in legacy code and 3rd party modules given compatibility and integration issues, and preserved website core functionality during feature updates
• Worked alongside Product stakeholders on internal developer release demos and iterated on mobile-first responsive design enhancements, increasing visibility on mobile and desktop of CSS items and accessibility standards
• Owned Recipes and Blog content, partnering with SEO Marketing Lead to improve engagement and reduce tech debt
• Integrated new features for Magento e-commerce platform
• Refactored CSS tech debt and restructured frontend for reliable site behavior
• Performed functional and unit testing and advocated for implementation of CI/CD practices alongside automation
• Led developer standups, managed Trello/JIRA boards, and provided Technical Writer documentation to improve internal knowledge base
• Proactively identified strategic risks with Leadership and followed Agile methodologies and best coding practices

National Account Team Lead

2017 - 2021

Academy Fire Life Safety, Lynbrook, NY

• Managed 14+ national client accounts, owning daily metrics and reporting with an average of 2,000 parallel repair and inspection requests
• Coordinated 24/7 response to client escalations
• Improved workflow automations by partnering with Microsoft CRM implementation team and leading API integrations with 3rd party client service platforms
• Coached a team of 10 members, resulting in increased revenue growth from $5.4M to $12M
• Conducted 10 Quarterly Business Reviews with clients and provided business recommendations and insights

Quality Assurance Software Tester

2015 - 2016

Epic Systems, Madison, WI

• Partnered with cross-functional project stakeholders on 50+ feature development and enhancements, including UX methodology for wireframe mockups and A/B testing
• Analyzed upgrades using Risk Assessment methodology
• Consistently ranked at top 80% on team in identification, documentation and resolution of new errors, with an average submission of 25 issue requests per feature

Fullstack Web Development Software Engineer

2019 - 2021

Flatiron School, New York, NY

Full Stack Web Development, immersive Ruby on Rails, React, and JavaScript bootcamp program

Bachelor of Arts in Psychology & Asian and Asian American Studies

2010 - 2014

Stony Brook Univeristy, Stony Brook, NY